Westminster Man And Van Terms and Conditions
These Terms and Conditions set out the basis on which Westminster Man And Van provides removal, delivery, transport, and related services within the United Kingdom. By making a booking, confirming a quote, or allowing a job to begin, the customer agrees to be bound by these terms. They are intended to create a clear understanding between the company and the customer, covering the man and van service process, pricing, cancellations, liability, and legal compliance. If any part of these terms is not understood, the customer should review them carefully before proceeding with a booking.
In these terms, references to “we”, “us”, and “our” mean Westminster Man And Van, and references to “you” or “the customer” mean the person, business, or organisation requesting the service. These conditions apply to all domestic and commercial bookings unless a written agreement states otherwise. If there is any inconsistency between a written quotation and these terms, the written quotation will apply only to the extent of that inconsistency, while the remaining provisions continue to apply.
A booking may be made by telephone, email, online message, or any other method we make available from time to time. A booking is not confirmed until we accept it and, where required, receive any deposit or booking fee requested. When requesting a quote for a van and man hire or a related service, the customer must provide accurate details including collection and delivery addresses, access conditions, item descriptions, approximate volume, timing requirements, and any special handling needs. If the information supplied is incomplete or inaccurate, the quote may be revised and the service may be delayed or declined.
We may ask for photographs, inventory details, or further information before confirming a price. Quotes are normally based on the information available at the time and may be updated if the actual job differs from the description provided. This includes, for example, additional items, difficult access, stairs, parking restrictions, waiting time, congestion, or the need for additional labour. Unless explicitly stated otherwise, any quotation is not a fixed-price guarantee where material differences arise between the quoted job and the service delivered.
The customer must ensure that all items to be moved are ready for loading at the agreed time and that safe access is available. Any delay caused by the customer, their representatives, third parties, or building management may result in waiting charges, re-booking fees, or cancellation charges where applicable. We will use reasonable efforts to arrive within the agreed time window, but arrival times are approximate and may be affected by traffic, weather, roadworks, vehicle restrictions, or circumstances beyond our control.
All bookings are accepted subject to availability. We reserve the right to decline or cancel a booking where we reasonably believe the job would be unsafe, unlawful, unreasonably difficult, or outside the scope of our service. This includes jobs involving prohibited goods, unsafe premises, severe access limitations, or insufficient information to complete the work safely. If we need to refuse or terminate a service for these reasons, we will normally explain the basis of the decision, but our decision may be final where safety or legal compliance is concerned.
Payments must be made in accordance with the quotation or invoice issued for the relevant job. Unless stated otherwise, payment is due on completion of the service and before unloading may be completed, particularly for cash, bank transfer, or card-on-site arrangements. For certain bookings, we may request a deposit, part-payment, or full advance payment. Any deposit paid may be non-refundable if the customer cancels outside the permitted cancellation period or if the job cannot proceed because of the customer’s default.
Prices may include labour, travel time, vehicle use, and standard equipment where stated, but may exclude congestion, tolls, parking charges, waiting time, specialist handling, dismantling, packing materials, or additional men and vans. Any extra charges will be explained where reasonably practicable. If the customer requests additional work on the day, or if the actual requirements exceed the original booking, the customer agrees to pay the additional charges applicable to the extra services. We may also charge for aborted journeys where attendance is made but the service cannot be completed due to the customer’s actions or omissions.
We reserve the right to suspend or stop work if payment is refused, delayed, or disputed without good reason. If an account is opened for business customers or repeat clients, payment terms may be varied in writing. Late payments may attract interest and recovery costs to the extent permitted by law. The customer is responsible for ensuring that any payment method used is valid and authorised. If a third party is paying, the customer remains responsible unless we expressly agree in writing to look solely to the third party for payment.
Cancellations and changes should be made as early as possible. If the customer wishes to reschedule or cancel a booking, they should notify us promptly. Where a booking is cancelled more than the minimum notice period stated in the quote or booking confirmation, any deposit may be refundable at our discretion or as stated in the relevant booking terms. Cancellations made at short notice may incur a charge to cover time reserved, administrative costs, and any loss suffered because the slot could not reasonably be reallocated.
If the customer is unavailable at the agreed time, the premises are inaccessible, the job is materially different from what was described, or the customer otherwise prevents the service from proceeding, we may treat this as a late cancellation or aborted booking. In such cases, the customer may be liable for a call-out fee, waiting charge, or the full booked service charge depending on the circumstances. We will act reasonably in determining the amount, taking into account the time already committed, mileage, staffing, and the availability of replacement work.
We may cancel or reschedule a booking if necessary because of vehicle breakdown, staff illness, severe weather, unsafe conditions, legal restrictions, or events outside our reasonable control. Where we do so, we will take reasonable steps to notify the customer and offer an alternative date or time where possible. Our liability in such cases is limited to refunding any prepayment received for the cancelled service, unless otherwise required by law. We are not responsible for consequential losses arising from a lawful cancellation or rescheduling caused by circumstances beyond our control.
Liability is limited to the extent permitted by UK law. We will take reasonable care when handling goods, loading, transporting, and unloading items, but we do not accept responsibility for losses arising from defective packaging, inherent weakness, pre-existing damage, or items that are unsuitable for transport in the condition presented. The customer must ensure that fragile, valuable, or sentimental items are properly packed and, where appropriate, declared in advance. Where we agree to move particularly delicate or high-value items, any special handling requirements must be confirmed beforehand.
Unless otherwise agreed in writing, the customer remains responsible for disconnection and reconnection of appliances, IT equipment, plumbing, gas fittings, wall-mounted items, and other technical installations. We do not undertake electrical, gas, or specialist trade work unless expressly stated and appropriately authorised. We are not liable for loss of data, software, digital files, or business interruption, and customers should make suitable back-ups before the service begins. Our liability for direct loss or damage, where established, is capped at the lesser of the value of the affected goods or the amount of compensation available under the applicable booking terms or insurance arrangements.
If the customer or another person instructs us to move items against our advice, or insists on carrying out unsafe actions, we may refuse to proceed or may proceed only at the customer’s risk where lawful to do so. The customer must ensure that access routes, stairways, floors, lifts, and parking arrangements are suitable for the service. We are not liable for damage caused by defective property surfaces, insufficient clearance, hidden defects, or pre-existing structural weaknesses. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
Waste regulations are an important part of our service conditions. Westminster Man And Van may transport waste only where it is lawful to do so and where the waste is described accurately at the time of booking. The customer must disclose whether items are waste, recyclable materials, hazardous materials, electricals, furniture, mixed loads, or items requiring special disposal. We may refuse any item that is prohibited, unsafe, poorly described, or not accepted under applicable waste laws. The customer must not place prohibited materials in general loads without prior agreement.
Where we provide removal of unwanted items, the customer confirms that they have the legal right to transfer the waste and that it has not been contaminated in a way that would make transport unlawful. The customer must not include asbestos, clinical waste, chemicals, gas cylinders, solvents, oils, batteries, pressurised containers, or other hazardous materials unless we have expressly agreed in writing and the service is legally permitted. If undeclared hazardous or controlled waste is discovered during collection or transit, we may immediately stop the job, isolate the load where safe, and charge any additional costs incurred.
We reserve the right to request proof of origin, ownership, or authority to dispose of items where required by law or where circumstances justify further checks. The customer accepts responsibility for any fines, penalties, claims, or losses arising from false declarations, unlawful disposal instructions, or failure to comply with waste duty-of-care obligations. Where waste transfer documentation is required, the parties must cooperate fully and provide accurate information. We may retain records for legal and operational purposes in line with our retention practices and applicable legislation.
All goods moved by us remain the customer’s responsibility unless and until they are lawfully transferred or delivered in accordance with the agreed service. The customer should inspect items promptly on delivery and notify us of any apparent damage or shortage as soon as reasonably possible. Failure to report an issue promptly may make it more difficult to assess or resolve the matter. Any claim must be supported by reasonable evidence, including photographs, description of the item, and details of the booking, unless such evidence is unavailable for a valid reason.
We are not liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, rent penalties, or reputational damage, except where such exclusion is prohibited by law. This applies whether the claim is based on contract, negligence, misrepresentation, or otherwise, to the extent lawful. If a court or competent authority finds any part of these terms unenforceable, the remainder will continue in full force, and the unenforceable part will be interpreted, where possible, to give effect to the original intent.
These terms are governed by the laws of England and Wales, and any dispute or claim relating to the services, quotation, booking, or these conditions will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. The customer agrees that the Westminster Man And Van service terms are intended to operate fairly and transparently, and that by booking the service they have had a reasonable opportunity to review them. Any waiver of a term must be in writing and signed by an authorised representative of the company. No failure to enforce any term will be treated as a continuing waiver of that term or any other term.