Terms and Conditions
Westminster Man and Van Service Terms and Conditions
These Terms and Conditions set out the legal agreement between you, the customer, and Westminster Man and Van, the provider of removal and man and van services. By booking or using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions. If you do not agree, you must not place a booking or use our services.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below.
Customer means the person, firm or organisation that makes the booking or on whose behalf the booking is made.
We, us, our means Westminster Man and Van as the provider of man and van and removal services.
Services means any removal, transport, delivery, loading, unloading, packing, unpacking, or related services that we agree to carry out.
Goods means the items and property that you ask us to move, handle or store.
Work Location means any address or premises at which we are required to collect, deliver, load, unload, or otherwise handle your goods, including homes, offices and storage facilities.
2. Scope of Services
We provide man and van and removal services, including the transport of household and office goods, loading and unloading assistance, and related services as agreed in advance. Our services are subject to vehicle capacity, staff availability and any limitations that we notify to you during the booking process.
We operate within a primary service area that includes Westminster and surrounding districts, with the ability to travel to and from other locations across the United Kingdom as agreed when booking. Any long distance journeys or jobs outside our usual operating area may be subject to additional charges, travel time and waiting time.
We do not provide specialist removal of hazardous materials, live animals, perishable goods requiring refrigeration, or items that we reasonably consider unsafe or unlawful to transport. We reserve the right to refuse to carry any item that, in our judgement, poses a risk to people, property or our vehicles.
3. Booking Process
All bookings must be made directly with us via our accepted booking channels. When you request a booking, you must provide accurate and complete information, including collection and delivery addresses, access details, dates and times, the nature and approximate volume of goods, any heavy or unusual items, and any parking or access restrictions.
Your booking is only confirmed when we have accepted it and provided you with confirmation of the agreed date, time, service details and price or pricing basis. We may decline a booking at our discretion, for example where we lack capacity, where access or safety cannot be reasonably assured, or where you have previously breached these Terms and Conditions.
You are responsible for ensuring that any information supplied in relation to the booking is correct. If the information you provide is incomplete or inaccurate, we may adjust the quoted price, amend the service, or cancel the booking, and any applicable charges may still apply.
We reserve the right to require a deposit or prepayment to secure your booking. Details of any deposit amount, payment deadlines and conditions will be communicated to you during the booking process.
4. Quotations and Pricing
Any quotation we provide is based on the information you supply at the time of enquiry. Quotations may be provided on an hourly rate basis, a fixed price basis, or a combination of both, and will typically take into account the size of vehicle required, the number of staff, the estimated duration, the distance travelled, and any additional services requested.
Unless specifically stated otherwise, quotations do not include packing materials, parking charges, tolls, congestion or low emission zone charges, ferry costs, storage fees, or charges associated with dismantling or reassembling furniture. Where such costs are incurred in the delivery of the service, they will be added to your final bill.
We reserve the right to revise our quotation or apply additional charges if any of the following occur.
The information provided by you was incomplete or inaccurate.
The work takes longer than reasonably anticipated due to circumstances beyond our control, such as delays in gaining access, waiting for keys, or restrictive building regulations.
There are unforeseen difficulties with access, such as narrow stairways, lack of lift, long carrying distances, or restricted parking availability.
Additional items or services are requested or required that were not included in the original quotation.
5. Payments and Charges
Payment terms will be communicated at the time of booking. Unless otherwise agreed in writing, full payment is due on completion of the job on the same day, and before our team leaves the final work location. For longer or higher value bookings, we may require full or partial payment in advance.
We accept such payment methods as we notify to you from time to time, which may include cashless payments and bank transfers. We do not accept payment by cheque unless expressly agreed in advance.
Where payment is not made when due, we reserve the right to charge interest on the outstanding amount at the maximum rate permitted by law and to recover any reasonable costs incurred in collecting the debt. We may also refuse to release your goods until full payment including any additional charges has been received.
All charges are stated exclusive of any applicable taxes or statutory charges, which will be added where required by law.
6. Cancellations and Amendments
You may cancel or amend your booking by contacting us via an accepted communication method. Any cancellation or amendment is only effective when acknowledged by us.
If you cancel more than a specified minimum period prior to the scheduled start time, any deposit may be refundable or transferable at our discretion, subject to any agreed non-refundable element. If you cancel within a short period before the scheduled start time, a cancellation fee may apply, which may be up to the full quoted amount to reflect our reserved time and resources.
If you need to change the date, time, or scope of the work, we will attempt to accommodate your request, subject to availability. Where the revised booking leads to increased costs or requires different resources, the price will be adjusted accordingly. If we are unable to accommodate the requested changes, the original cancellation terms will apply.
We may cancel or postpone the service if circumstances beyond our reasonable control prevent us from carrying out the work, such as severe weather, road closures, accidents, vehicle breakdowns, staff illness, or safety concerns. In such cases, we will seek to rearrange the booking at the earliest convenient time. Our liability in such instances will be limited to any prepaid amounts for services not delivered, and we will not be responsible for any consequential loss arising from the cancellation or delay.
7. Customer Responsibilities
You are responsible for ensuring that.
Proper access is available at all work locations, including suitable parking for our vehicles and safe entry to buildings.
Any necessary permissions, permits or authorisations from property owners, building managers or local authorities have been obtained prior to our arrival.
Goods are properly packed, secured and prepared for transport, unless you have specifically booked packing services with us.
Any fragile, valuable or delicate items are clearly identified and appropriately protected.
All appliances are disconnected, defrosted and drained where required, and that fuel, oil or other liquids are removed from machinery as necessary and safe.
You, or a responsible representative, are present at the collection and delivery addresses to supervise the work, give instructions and sign any relevant documentation. If no one is available, we may at our discretion proceed using reasonable judgement, or we may treat this as a cancellation, in which case cancellation charges may apply.
8. Liability and Limitations
We will exercise reasonable care and skill in providing our services and handling your goods. However, our liability is subject to the limitations set out in this section.
We will not be liable for loss or damage arising from.
Insufficient or improper packing by you or a third party not engaged by us.
Normal wear and tear, minor marks or scratches that are reasonably expected during handling and transport.
Inherent defects, flaws or vulnerabilities in the goods, including pre-existing damage, wear or deterioration.
Handling of items that you have instructed us to move against our advice where we have indicated that damage is likely.
Loss or damage to items of special value including but not limited to jewellery, cash, documents, antiques, artwork, collections or electronic data, unless we have expressly agreed in writing to handle such items and you have provided a full declaration of their nature and value.
We will not be liable for indirect or consequential loss, including but not limited to loss of profits, loss of business, loss of opportunity, or loss or corruption of data. Our total liability for loss of or damage to your goods in connection with any single booking will not exceed a fair and proportionate amount having regard to the cost of the service and the value of the goods, subject always to any stricter limitations permitted by law.
You are strongly advised to maintain adequate insurance cover for your goods during removal and transit. If you wish us to arrange additional cover for higher value items, this must be requested and agreed in writing before the service takes place and may be subject to additional charges and conditions.
9. Claims and Complaints
If you believe any goods have been lost or damaged, or if you are dissatisfied with the service, you must notify us as soon as reasonably possible, and in any event within a reasonable time after the completion of the job or the discovery of the issue. You must provide details of the goods concerned, the nature of the damage or loss, and any supporting evidence such as photographs or receipts.
We will investigate any claim or complaint and may request access to inspect the goods and the premises. You must allow us a reasonable opportunity to remedy any issue where possible. Failure to notify us within a reasonable period may affect our ability to investigate the matter and may limit or exclude any liability we may have, to the maximum extent permitted by law.
10. Waste and Environmental Regulations
We comply with applicable waste and environmental regulations when carrying out removal and transport services. We are not a general waste disposal service and will not remove or dispose of household or commercial waste that requires licensed waste carrier services, unless we have explicitly agreed to do so under appropriate arrangements.
You must not present for removal any items that are classed as hazardous or controlled waste, including but not limited to chemicals, solvents, asbestos, gas cylinders, explosives, medical waste or flammable substances, unless we have expressly agreed in advance and suitable arrangements and documentation are in place.
Where we agree to remove unwanted items or rubbish as part of the service, such removal is subject to applicable laws. Additional charges may apply for the segregation, transport and lawful disposal of such materials. We reserve the right to decline any items that we reasonably believe we cannot lawfully or safely transport or dispose of.
11. Access, Parking and Restrictions
You are responsible for arranging and paying for any necessary parking permits, visitor passes or suspension of parking restrictions required at collection and delivery locations. If suitable parking is not available, extra charges may apply for additional time spent locating parking or carrying goods over long distances.
We are not liable for fines or penalties incurred as a result of your failure to obtain necessary permits or permissions. If our vehicles receive parking or traffic penalties that arise directly from instructions you give or from your failure to arrange appropriate permissions, we may recharge those costs to you.
12. Health and Safety
We reserve the right to suspend or refuse work that we reasonably consider unsafe, including where access routes are obstructed or dangerous, where items are too heavy or awkward to move safely with the available equipment and staff, or where behaviour at the premises creates a risk to our personnel. In such cases, we may terminate the service and treat it as a cancellation by you, with any relevant charges applying.
13. Force Majeure
We are not responsible for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to extreme weather, natural disasters, acts of terrorism, war, public health emergencies, power failures, road closures, civil unrest, or interruptions to transport infrastructure.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services, or their subject matter or formation, except where applicable consumer law allows you to choose a different jurisdiction.
15. General Provisions
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Any failure or delay by us in enforcing any right or remedy under these Terms and Conditions does not constitute a waiver of that or any other right or remedy.
These Terms and Conditions form the entire agreement between you and us in relation to the services and supersede any previous agreements, understandings or arrangements, whether written or oral, relating to the same subject matter. Any variation to these Terms and Conditions will only be effective if agreed in writing by us.
We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to your service unless we agree otherwise in writing.
